EXCHANGES & RETURNS

Exchange and return policy:

We accept exchange in following occasions

- Sizing problem: We will accept one time exchange for sizing issues but the customer will be in charge of the return fee.

- Damaged product: We will accept exchange if you have received our product in damaged condition. We only accept exchange request within 3 days from the day you received the item.

- Exchange to another product: We will accept one time exchange if you wish to change your recent purchase to another item. Surcharge may apply due to pricing differences.

- Returns must be in their original condition and in their original packaging, unworn, unwashed and complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned in full - or charged against any refund or credit.

For Asian countries: We will apply express shipping for exchanges, in case of exchange due to customer's requirement (excluding damaged item received), the customer will need to cover 70% of the shipping fee and we will help to cover 30%.

For the rest of the world: We will still re-ship your order via standard shipping which will take 25-30 days. If you wish to upgrade your exchange order to express shipping, please contact us via: info@lanejt.asia

For orders that has been damaged while received due to manufacturing or shipping we will re-sent the order without any charge.

Note: We only accept exchange and return within 3 days after the order has been delivered (we will use online tracking system to check on the delivery date)

Refund policy:

Since our products are limited we will not accept return nor refund if you are not satisfied with our products. 

 If you need any assistance, please do not hesitate to contact us.

 

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